The Collection Professional’s Guide to Compliant Communication in 2020
It's no surprise that text messaging is quickly becoming the unparalleled communication channel where consumers live — and it's where they want businesses to meet them.
But text messaging, like any other consumer communications technology, comes with its compliance challenges – especially for the third-party debt collector. Character limitations; consent, revocation, opt-in and opt out requirements; along with the requirements of the CTIA, the FDCPA, and the TCPA, among others.
In this updated version of her 2018 eBook, Rozanne Andersen – Ontario Systems Vice President and Chief Compliance Officer – outlines the essentials you need to know before you implement a text messaging program. Highlights include:
Learn more about this opportunity and how it can help you improve your service experience and collection results.