How Do Consumers View the CFPB's Proposed Rules?

What ARM Agencies Need to Know

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Creditors expect the agencies they enlist to treat consumers fairly. That means understanding what consumers regard as fair treatment. Even if the CFPB’s final debt collection rules allow certain practices, they could backfire on your business.

In this webinar, you learn what concerns consumer groups most about the CFPB’s take on:

• E-Sign and delivery of required disclosures

• Calling and texting caps

• Interpreting consent

• Privacy issues

• Voicemail messages

• Out-of-statute debt

Want to ensure your policies and procedures translate to high-quality service that drives growth? Complete the form at the top of this page to view the webinar replay.


Featured Speakers

Rozanne Andersen
Chief Compliance Officer
Ontario Systems

Margot Saunders 
Senior Counsel
National Consumer Law Center