Ask the Attorneys Part 4: Addressing Your CFPB Questions


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About the Webinar

In our "Rozanne on Demand" video series, Ontario Systems Chief Compliance Officer Rozanne Andersen continues to outline important aspects of the final CFPB rule. Even if you understand the basics, you might have questions about various consumer engagement scenarios and how the new rule applies. You might also be curious about conflicting information you're hearing in the marketplace.

During this 90-minute session, Rozanne and co-presenter John Bedard, attorney at Bedard Law Group, P.C. will recap the content presented in videos 14-18 and provide practical answers to your questions about the material. They will also address some of the erroneous claims and tips that are putting ARM agencies at risk. When you register for the webinar, use the registration form to submit your #1 CFPB question on these and other crucial topics:

  • Unfair or unconscionable means of collection
  • Prohibited practices under the New Rules
  • Disputes and requests for original creditor information
  • Providing required disclosures to a consumer in writing or electronically

Register now—using the form at the top of this page—to receive accurate, practical guidance on the final CFPB rule so you can start preparing today.


Rozanne Andersen

Vice President, Chief Compliance Officer -Ontario Systems

Rozanne Andersen serves as Ontario Systems’ Vice President and Chief Compliance Officer. She is a licensed attorney and a 30+ year veteran and advocate of the banking, credit, and collection industry. She holds Chief Compliance Officer certifications from both ACA International and RMAI International. In 2020, Andersen received an international Compliance Officer of the Year award from Women in Compliance. Prior to joining Ontario Systems, Andersen served as former general counsel, director of government affairs, and CEO of ACA International. Since 2011, she has led Ontario Systems’ regulatory compliance efforts to ensure compliance solutions are embedded in the company’s software, contact management, payment processing, and cloud solutions. Ontario Systems is widely recognized as a leading software provider to the collection, healthcare, debt buyer and Federal, state, and local government markets. 

Shawn Yates, Director of Product Management, Ontario Systems

John H Bedard, Jr.

Attorney, Bedard Law Group, P.C.

John H. Bedard, Jr. is a nationally-recognized authority on the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, and an AV-rated attorney for Bedard Law Group, P.C., a law firm based in Duloth, Georgia. Serving as counsel to several professional trade associations, including the Georgia Collectors Association, he is a former member of the ACA International Board of Directors and for years has traveled the country educating industry associations, clients, and vendors who provide products and services to receivables operations of a wide variety. 

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