The Fundamentals of Policies and Procedures

for ARM Compliance

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Without exception, complying with the myriad requirements presented by the ARM industry’s ever-changing regulatory, legislative and legal environment is the number one concern for many, if not all, collection agency executives. The CFPB demands that you have established policies and procedures in place to ensure you are working toward or maintaining a culture of compliance. So documenting those policies and procedures needs to be a top-of-mind concern, if it isn’t already.

Review this presentation from Ontario Systems compliance leaders Rozanne Andersen and Richard Brown, and learn the fundamental difference between a policy, a procedure, and a work instruction; processes used to update, approve and publish policies and procedures to staff; and how to enable clients and regulators to examine them too.